Carers UK respects the privacy of visitors to our website and wants to protect any personal information that you give to us.
This statement is made in order to comply with the provisions of the General Data Protection Regulation (GDPR), and to tell you how Carers UK will use any personal information that you give to us.
- How we collect personal information
We get personal information about you when you sign up for a new EfC Digital (EfCdigital.org) user account, a Jointly app user account, contact us to receive technical support, give us feedback or make a complaint or give us personal information in any other way when you engage or interact with us.
- What information we collect
Cookies are small text markers stored on your computer that enable us to understand how people use our website. No personally identifiable information is stored on the cookies. In common with many similar websites, we use them to help remember preferences and for statistical measurements – for example so we know how many “hits” a page has had. Cookies can’t harm your computer.
- remember certain information about users so they don’t have to repeatedly give the same information
- recognise if users are already logged in to certain areas of the website
- personalise the website for you and allow access to dedicated resources such as e-learning courses
- measure how people use our website so we can continually improve how information is provided.
You can find out more about how to control cookies on the Information Commissioner’s Office website.
- Your consent
Cookies are important to make our website work and help us improve it, which helps us realise our vision of a better future for people and planet.
Google Analytics and Google Tag Manager
This is a service we use from Google that collects information about how people use our website. We use this to make sure we are providing the best service we can to our web visitors.
Using cookies Google Analytics stores information about:
- what pages you visit
- how long you stay on the page
- how you came to the site
- what things you click on
Although we collect this information we do not collect any personal information – so we don’t know what your name is or where you live. And the information we collect cannot be used to identify you.
Web Content Management System
The content management systems we use to build the website and update the pages also collects information about how many times a page has been visited and how many times a file is downloaded (things like the PDFs of our research reports and briefings).
Cookies that are set by other websites
If you are using the sharing facility already mentioned (i.e. Share content with Facebook or X) then it is possible those websites (i.e. Facebook) may also set a cookie when you are also logged in to their service. Carers UK does not control these type of cookies.
Occasionally we embed things like video, audio and pictures from other websites such as YouTube, Vimeo, Flickr or Soundcloud. This means it looks like one of our webpages but the video is being fed through from another site (i.e. YouTube). This means that every time you visit one of our pages with this sort of embedded content, those other sites may use their own cookies to record that you watched or viewed the content. Carers UK has no control over these cookies so you should check the relevant website for more information.
- How to control cookies
You can control and/or delete cookies as you wish or delete cookies installed by the site – for more details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. To do so you should modify your browser settings click on the help section of your Internet browser and follow the instructions. If you do this, however, you may have to manually adjust some preferences every time you visit the site and some services and functionalities may not work.
- Contact details
If you have any queries about our Cookies Policy, please get in touch by:
Phone: 020 7378 4945 or
Data Protection Advisor
Carers UK (Saesneg yn unig)
20 Great Dover Street